CANCELLATIONS AND REFUND POLICY

Updated 31 May 2024

Outback Astronomy sky shows proceed on the basis that the weather is clear.

Actual conditions can remain a mystery until the start of a sky show.

Our experience in stargazing and weather conditions over the years confirms that obtaining accurate weather forecasts is a challenge. If the weather is cloudy during the day, it does not necessarily mean the night will be cloudy.

Outback Astronomy sends text messages to guests on the day of their sky show, and provides a weather update and determines the likely status of the event that night. Sometimes guests may be asked to be prepared to encounter patchy or some moving clouds or expect a delayed start to a sky show to allow time for cloud to move on.

Alternatively, if it is cloudy and a sky show is cancelled, guests may opt to reschedule to another available evening.

If rescheduling is not possible, a refund is issued, until 31 May 2024.

Effective from 1 June 2024, all refunds, for any reason, will be made excluding the original order online payment fee made at time of booking.

This policy will be amended from time to time to reflect changes to fees and charges we incur.

Please note:

Outback Astronomy has previously never passed on any payment fees to guests and absorbed all the costs.

Online payment providers charge Outback Astronomy a fee when bookings are made, and again when refunds are issued.

Please read the Terms and Conditions of Sale.