We use an audio system in most of our sky shows.
You should remember to bring your 3.5mm round plug earphones – or you can purchase some when making an online booking if they are required for your event.
The following earphone connectors are not suitable – flat-style Apple Lightning, USB, Bluetooth or WiFi.
Some events may not require ear phones, eg we may use a public address system. However, we suggest you pack ear phones in case your event is rescheduled to a later night when it may be necessary to have ear phones.
None of the networks (Telstra, Optus or Vodaphone) are perfect. They fail to operate very well when you really want them to (Murphy’s Law).
Telstra performs at a basic level in the Broken Hill built up areas though the signal drops off quickly once outside the city. Optus and Vodafone services are quite weak and you should assume no service will be available in Broken Hill.
It is best to assume no cell coverage outside Broken Hill.
If you supply an Optus or Vodaphone cell number in your booking, please take care to enquire with us about sky show status on the day of your event or when you are in a cell service area. Please text us on 0427 055 225.
These events are typically hosted on prime dark nights:
- Hang out with the Stars®
- Milky Way Hangout
We may wait for clouds to move or cancel.
If we cancel you will be given the opportunity to reschedule or receive a refund.
We ask all guests for a mobile phone contact to receive a text message update about the conditions on the evening of your booking.
If your credit card used in the booking changed after you booked your event, please notify us to avoid any delay in the refund process.
If you booked your event as an individual or as part of a group of family or friends, and we cancel an event because of cloud, your options are:
- Reschedule to another available night, subject to availability, or
- Seek a refund (less the original online payment fee).
On some occasions large quantities of food service are involved and guests cannot reschedule. On such occasions we have invited our guests to enjoy their food and beverage service on the sky dome and refund the sky show portion of the booking.
There may be occasions when we will cancel a sky show due to low booking numbers, however, we try to avoid doing this.
If it is cloudy and your booking was made by a third party or a tourism industry representative, it is likely your schedule is set. It may not be easy to reschedule or refund, or it may be that making a refund is complicated due to the type of event or the cost of making the refund. In such situations we will provide an alternative event at our premises, as far as it is possible.
We provide this finer detail for the benefit of anyone who may be interested!
Usual Process (This happens most of the time.)
- Late morning, we analyse weather models and forecasts
- We text guests with sky show status, instructions
The weather is unpredictable.
Guests should expect to be flexible.
Unforeseen weather changes can occur during events. If you have entered our venue, and we have begun an event, we may not refund, and this is stated in our sales terms.
For this reason, we invest time and effort in decision-making about proceeding or cancelling all stargazing events.
When poor gazing conditions are determined, we will cancel and offer you an opportunity to reschedule or to take a full refund (less any online payment fee charged on the original order).
Rescheduling Possibilities
- If you have opportunity to attend
- If we have availability, minimum numbers of guests
- If the event is scheduled or could be scheduled
- If weather conditions permit
Do all cancellations that follow the “usual process” receive a refund?
Yes.
We make the decision early in the day most often, because then it is possible to refund you in the event of forecast clouds.
This process seems to satisfy most persons.
Please note the following about weather models and forecasts. Forecasts will:
- most often be variable
- most often contain inaccurate information
- most often conflict with forecasts from other providers
- most often be irrelevant for large parts of the Broken Hill district
- require best analysis and interpretation by us prior to determining sky show status
- be prone to change suddenly on some rare occasions, with or without accuracy
Unusual Process (From our experience, this may happen once or twice a year.)
After we have communicated clear conditions based upon forecasts, and decided to proceed, the weather forecast may change – just before our planned commencement.
Late forecast changes like this may not be backed up by conditions, eg the visible sky looks clear or clearing, and satellite imagery seems to be clear. It is possible that the forecast is wrong and may be due to a computer error.
By this late stage we have set up all equipment and food service has been finalised.
When we have no idea what to expect we do the following:
Text you before you arrive at our venue if possible, or talk to you at our front gate once you have arrived.
We are likely to decide to proceed, taking on the unknown!
We may suggest you take one of these options:
- Agree that half of your sky show ticket is refunded if stargazing not possible. We cannot refund food service at this very late stage and will invite you to enjoy food service at our venue.
- Agree to take a refund (less any online payment fee charged on the original order) and immediately leave our venue. Note that at this very late stage we cannot refund sky show food. In this instance, only your sky show tickets will be refunded (less any online payment fee charged on the original order) and your food service will be donated to the local birdlife.
Yes. We don’t mind if you bring your dog as long as they stay quiet, remain on a leash and please stay off the furniture.
They will enjoy the show and find it informative – especially when they hear about Canis Major.
All sky show guests must arrive at least 30 minutes before the start of the sky show. Please phone us on 0427 055 225 as soon as you know you will be late so that we can make arrangements to greet you when our property is blacked out and locked up for stargazing.
Any person curious about the sky, the stars and other celestial objects will enjoy these events. No prior knowledge of the sky is required. Our sky shows are suitable for all ages from 6 years and up.
Our transport service has been stopped until further notice.
Outback Astronomy is located at 18817 Barrier Highway, Broken Hill, New South Wales, Australia. This is a 10 minute drive from most parts of Broken Hill. Parking spaces are at the front of the building. Search for our venue online and follow directions. You must exercise caution if relying upon a factory-fitted GPS unit in a motor vehicle. Guests have advised these can be inaccurate.
From the Post Office in Argent Street, drive north.
This is the direction to Wilcannia and Cobar.
Argent Street becomes the Barrier Highway.
From the 80 kilometre per hour speed sign on the edge of town, proceed 5.2 kilometres.
We are on the right hand side of the highway. A small reflective sign marks our turn-off.
Our property is flat and accessible with walking aids and wheelchairs. Specialised transportation vehicles may access the sky dome directly however this must be arranged in advance of the sky show. Bathroom facilities do not allow wheelchair access at this time.
No access to the main building at present as renovations are in progress.
Please be patient with us as we progress these improvement works. The building was constructed in the 1930s and we value its heritage.
The cafe will reopen when renovations are completed.
Images used on this website are a combination of Outback Astronomy images, stock images and images from Destination NSW.
Definitions
A Local Resident is someone who lives in the city of Broken Hill and can demonstrate evidence of this by showing their driver’s licence or passport, and they include this address when booking a sky show online. If you are a temporary resident eg student or short-term worker, we can also extend the definition to include you – just tell us about your situation.
A Visitor is someone who resides outside of the city of Broken Hill and can demonstrate evidence of this by showing their driver’s licence or passport.
A 2024 Season Pass is a laminated card issued by Outback Astronomy, containing a Unique Number.
The Date Range for the programme is from 16 February 2024 to 31 December 2024.
A sky show Standard Ticket is the base cost of attendance to an Outback Astronomy event as scheduled online in the calendar of events. The Standard Ticket cost excludes the costs associated with food, beverages, hire fees and merchandise.
The Order Number is contained on the email sent by Outback Astronomy during online booking confirmation and corresponds with a Broken Hill address.
- The 2024 Season Pass is a loyalty programme for locals introduced by Outback Astronomy to make it financially attractive for local residents to enjoy repeat visits when they host visitors to Broken Hill.
- To be eligible for a 2024 Season Pass, a Local Resident must first attend a sky show in the usual way, by purchasing a ticket online and subsequently attend their event.
- Only one Local Resident per online booking is eligible to receive an 2024 Season Pass.
- The Local Resident receives a 2024 Season Pass only after attending the sky show. Cancelled and refunded events remove eligibility. The onus is on the Local Resident to request the 2024 Season Pass on the night of their attendance as there may not be any special announcement about the Season Pass on the night. Outback Astronomy is unable to identify a Local Resident from their Order Number or other booking details.
- A Local Resident who has a 2024 Season Pass may attend other sky shows hosted by Outback Astronomy during the Date Range provided they are accompanied by at least one Visitor.
- Any future sky show attendances by the Local Resident in the 2024 Season Pass programme must be booked online and prepaid as usual.
- Upon arrival at the next sky show and to initiate the refund process later that evening, the Local Resident must show their 2024 Season Pass containing the Unique Number.
- When the original attendance has been verified, the Local Resident will have the cost of one Standard Ticket refunded by Outback Astronomy that evening, after the sky show. The refund will be returned to the credit card used during the online booking process. The timing of the refund to the credit card is managed by the financial institutions involved and is beyond the control of Outback Astronomy.
- Additional purchases by the Local Resident, for example food, beverages, hire fees and merchandise, are not refunded.
- There is no limit to the number of times the Local Resident can attend a sky show during the Date Range provided at least one Visitor also attends with the Local Resident.
- The 2024 Season Pass cannot be exchanged for cash and is not valid for use beyond the Date Range.
- The 2024 Season Pass is for the use of the Local Resident who received the 2024 Season Pass with its Unique Number and is not transferrable.
- For clarity, the terms of the 2024 Season Pass are to be read in conjunction with the Outback Astronomy Terms and Conditions. Where there is any confusion the Outback Astronomy Terms and Conditions will prevail.
